A woman is still protesting outside a TUI branch almost 20 weeks after launching a campaign over a holiday she described as the "worst holiday in 55 years".
Judith Weelands first began demonstrating outside the travel firm's Leeds store after raising concerns about a £2,872 holiday to the Melia Dunas resort in Cape Verde.
When the Telegraph & Argus spoke to Mrs Weelands almost a month ago, she said she had no plans to abandon her campaign, despite TUI investigating her complaint, offering compensation and having its decision upheld by ABTA.
New photographs published on September 28 show Mrs Weelands continuing her protest outside the branch.
(Image: T&A)
No sign of backing down
Mrs Weelands has previously said her complaints centred on cleanliness standards at the resort and illness suffered by holidaymakers during the trip.
She also disputed the level of compensation offered following her complaint, arguing it did not adequately reflect her experience.
Speaking to the T&A, Mrs Weelands said: "All I've ever wanted is to be treated fairly. We paid £2,872 for that holiday, even after discounts, and I don't feel the compensation offered reflected what happened.
"I'm quite happy to stand here for as long as it takes because I want people to know what happened to us and I don't want anyone else to go through the same experience."
(Image: T&A)
Complaint reviewed
A TUI UK&I spokesperson previously said the company had thoroughly investigated the concerns raised following the holiday and offered compensation, which was accepted in April.
The spokesperson added that the case was independently reviewed through ABTA, which upheld the company's decision.
They said: "We're sorry to hear Ms Weelands was disappointed with parts of her holiday.
"Following her return, we thoroughly investigated the concerns she raised and offered compensation, which was accepted in April. The case was also independently reviewed through ABTA, who upheld our decision.
"We want every customer to have the best possible holiday experience and we are sorry that some aspects of Ms Weelands' stay fell short of the high standards we aim to provide."
Despite that outcome, Mrs Weelands has continued her demonstrations, with the latest images suggesting her campaign remains as determined as ever nearly five months after it began.