(Image: Eleanor Bentall)
We had to endure a 20-minute walk to entrance of NRM in York
YOU recently published a letter from Marion Hartley which concludes that NRM management should be ashamed of the way it is treating tourists. The situation is even worse than she describes.
My wife and I, both in our late 70s, decided not to drive into York but to use the Askham Bar Park and Ride. It has a stop outside the railway station so we walked to the NRM only to find that the normal entrance was closed whilst a new entrance is being constructed. We endured the 20-minute walk to the entrance at the rear.
However, when a visitor leaves the Great Hall, visitors are faced with another walk in the open to reach the Station Hall. The Station Hall is located close to the original entrance and alongside the route to the rear entrance. There is no easy exit from the Station Hall back to the old entrance.
Instead, NRM requires you to retrace your steps back to the entrance at the rear where you are faced with the long return walk around the perimeter of the site. The routes involved are shown on the map on the NRM website.
The NRM has provided a rail train to take visitors back to the city centre (£5 per head for a single journey for an adult; £4 per child). Even this was inadequate as when we visited there were more people queueing for the train than there were seats so the unlucky ones had a 40-minute wait until the road train had made its round trip.
The NRM website does give the possible routes to the museum. What it does not do is highlight and emphasise the current accessibility problem.
To suggest the management should be ashamed is an understatement.
I disagree with Marin Hartley’s comment about this giving a bad impression of York. The Jorvik and Castle Museums and the Minster handle tourists well. The NRM is a bad advert for the NRM!
Ian Gartshore
Mill Close, Burwell
Cambridge
Read Marion's letter here:
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